TELOS Framework
A structured approach to identifying problems, defining missions, and driving action.
P
Problems
The fundamental issues I see around me that need addressing.
P1
Small businesses in Rouen lack affordable, reliable IT support
- • TPE/PME often can't afford dedicated IT staff
- • Break-fix model is reactive and costly
- • Lack of trust in IT providers due to bad experiences
P2
Too many repetitive tasks are still done manually
- • Small businesses waste hours on tasks that could be automated
- • Lack of awareness about modern automation tools
- • Perception that automation is only for large enterprises
P3
Cybersecurity is an afterthought for most TPE/PME
- • "It won't happen to us" mindset is widespread
- • No baseline protection in place (backups, updates, MFA)
- • Increasing ransomware and phishing threats targeting small orgs
M
Missions
My response to these problems through focused action.
M1
Provide hands-on IT support and infrastructure setup for local businesses
- • Network setup, server management, workstation deployment
- • Proactive monitoring instead of break-fix
- • Clear documentation and knowledge transfer
M2
Build automation workflows that save real time and money
- • Identify and automate repetitive processes
- • Leverage open-source and AI tools
- • Measure and demonstrate ROI for each automation
M3
Raise the bar on security awareness and baseline protection
- • Implement basic security hygiene (backups, updates, MFA)
- • Train teams on phishing and social engineering
- • Make security accessible, not intimidating
TELOS is a living framework that evolves as I learn and grow. It's not about rigid adherence to a plan, but about having a north star to guide decisions and actions.